User Score
8.4

Universal acclaim- based on 27 Ratings

User score distribution:
  1. Positive: 25 out of 27
  2. Negative: 1 out of 27

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  1. Nov 18, 2011
    10
    It's nice to watch a movie that leads you in one direction, then switches to another, and then switches yet again. Raquel has been a maid in the same household in Chile for 20 years. It shows. She's dour, sullen, angry, and the queen of passive aggressiveness. The wife of the household is a major enabler and keeps her on in spite of increasingly bizarre behavior. When new maids are hiredIt's nice to watch a movie that leads you in one direction, then switches to another, and then switches yet again. Raquel has been a maid in the same household in Chile for 20 years. It shows. She's dour, sullen, angry, and the queen of passive aggressiveness. The wife of the household is a major enabler and keeps her on in spite of increasingly bizarre behavior. When new maids are hired to help Raquel out she makes life so uncomfortable they leave. Until one day a new maid arrives and instead of reacting to Raquel's spiteful acts and pulling away, she moves close and bonds with her and completely changes Raquel's behavior. Raquel blossoms. The question is will Raquel's change last without her new friend? Great acting, especially from the 2 maids! Expand
Metascore
82

Universal acclaim - based on 24 Critics

Critic score distribution:
  1. Positive: 24 out of 24
  2. Mixed: 0 out of 24
  3. Negative: 0 out of 24
  1. At its midpoint, the film could go either way: toward "The Hand That Rocks the Cradle" psychosis or something more hopeful and humanistic. It’s a testament to Saavedra’s tough performance that even with a happy ending, you wouldn’t want to leave her with your kids.
  2. Reviewed by: Justin Lowe
    90
    This is strikingly talented cinema from a notable international filmmaker.
  3. Reviewed by: Justin Chang
    90
    Saavedra is riveting as a servant whose unblinking focus on her routine masks a profound loneliness.