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Universal acclaim - based on 12 Critics What's this?

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  • Summary: The Waiting Room uses unprecedented access to go behind the doors of Oakland’s Highland Hospital, a safety-net hospital fighting for survival while weathering the storm of a persistent economic downturn. Stretched to the breaking point, Highland is the primary care facility for 250,000 patieients of nearly every nationality, race, and religion, with 250 patients – most of them uninsured – crowding its emergency room every day. Using a blend of cinema verité and characters’ voiceover, the film offers a raw, intimate, and often uplifting look at how patients, staff and caregivers cope with disease, bureaucracy, frustration, hope and hard choices during one typically hectic day. (International Film Circuit) Expand
Score distribution:
  1. Positive: 11 out of 12
  2. Negative: 0 out of 12
  1. Reviewed by: Ann Hornaday
    Nov 30, 2012
    100
    With grace, discretion and supreme tact, Nicks sweeps viewers to a climactic montage that wordlessly honors the best ways we care for one another. The Waiting Room bears poetic witness to an overlooked fact: America's health care system may be broken, but its people are anything but.
  2. Reviewed by: Andrew O'Hehir
    Sep 28, 2012
    80
    The Waiting Room is a source of both inspiration and hope. The system may be broken, but the people are not.
  3. Reviewed by: John DeFore
    Sep 30, 2012
    80
    Inherently unpreachy but making its point more effectively than many participants in the debate can, the film should find vocal advocates in a niche theatrical run.
  4. Reviewed by: Keith Uhlich
    Sep 25, 2012
    60
    The documentary's scope feels a bit small overall - more concerned with capturing the episodic adventures of these disparate subjects than with connecting their experiences to larger societal ills.

See all 12 Critic Reviews

Score distribution:
  1. Positive: 1 out of 1
  2. Mixed: 0 out of 1
  3. Negative: 0 out of 1
  1. Just when I finished reading the 30+ page TIME article about our broken medical system, I go see this movie. It's a very verite look at a public hospital's ER department. People spend hours, even days, waiting for medical help (more like a free clinic that an ER). Most of them don't have insurance and many don't have jobs. Meanwhile, the staff patiently and empathetically tries to deal with the backlog. While only 2 stories are followed in detail, there are glimpses of many more…and this is one of the film's flaws. It shows a mass of problems without solutions, preaching or emotional investment. It effectively spotlights the issue, but doesn't make for especially moving cinema. Expand

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