I rarely base part of my opinion of a game on the customer service of the company if I can help it. But in this case, the customer service has been SO bad that it makes me drop my rating of the actual game. The game itself (what amount I got to play of course...so take it with a grain of salt)? 8-9. Customer service? 0. After over 1000 minutes on hold total and being hung up on multiple times by their machines as well as by their chat, I am still even now wondering why they never contact me about ANYTHING to tell me what's going on.
A week in I got hacked. My fault. I didn't have an authenticator. I realized the only other thing I'd use the same password was my LoL that I hadn't played in a few months. Went checking and discovered about their being hacked and passwords lost. My account was "terminated" by Square-Enix with admittedly a VERY rude accusatory e-mail that ACTUALLY says, "Unfortunately, you have shown yourself to be unwilling to follow the rules of the FINAL FANTASY XIV community. If we find that you have created another FINAL FANTASY XIV service account, we reserve the right to terminate that account as well".
But that's not the bad part. It's the fact that I spent a couple weeks TRYING to get in touch with them. 3 hours waiting on hold then...suddenly it hangs up on me. This happened more than once! What? I even got a message from their chat after I waited in the que that their were no representatives available which instead gave me a form to fill out. All of these events early in the day well within their hours. Oh and that form? Waited over a week and NEVER got a response. So I started trying to contact again and after a couple attempts FINALLY got through.
I found out from him my account spammed chat with gold-seller site information. But that was my only transgression. Okay, sounds like what they'd do with a hacked account. But it turns out he can't do anything. He told me he'd "escalate" my problem for the investigation group to look at and that they'd get back to me. Well that was weeks ago. I haven't heard a SINGLE thing from them in that time. After a month and a half from when this started, I STILL haven't gotten my account back. I may have to write this off as money I wasted purchasing a game in the first place that I'll never really get to play. Glad I bought the collector's edition for the extra goodies! TOTALLY WORTH IT! Ha ha.… Read More »
23 users found this review helpful.
Average User Score for this Game:
7.4
