As mind-numbing and soul-draining as the game (and customer service in general) tend to be, any game whose ultimate lesson turns out to be, just maybe, be better to each other, is an experience worth having.
A simple but clear and well thought out empathy game representing the realities of working in a call center. Not the most beautiful thing but then, neither is life.
This game is not super fancy high budget **** and it's high comedy value would suffer for trying to be. This is basically a story that humanizes those poor fools who bail us out when we screw up, and the simple graphics that some people have mocked helps bring home the mundane reality of these people's lives. All the while, it keeps things entertaining with a good sense of humor.
This game is a great representation of what happens in a call center, how stupid some callers can be, and how terrible managers are, the graphics are horrid which is beautiful because it helps show how terrible it is in a call center. If you play this, you'll have a hard time not ripping the callers face off. It puts the people that think people in call centers are terrible people in their position and how stupid the callers are.
This is a great creation, 10/10.
This game is VERY accurate. Having worked in the same position myself, you would not believe how many calls follow exactly the template shown in this game. While not all callers are stupid and ignorant, you always get those few calls every day which make your job unbearable. Civil servants do not actually get paid well, and few get decent benefit plans, in contrast to many peoples' beliefs. In addition to the low pay, most people will have no sympathy for them since they think they have "cushy taxpayer-funded positions." My hat goes off to Mr. Gallant for having the guts to point something out that many would be afraid to do. Hopefully people can step into the shoes of a CRA representative and realize how infuriating (yet hilarious) it can be through this great game.
This has to be one of the worst and ugliest games I have ever played. The entire purpose of this game is to feel irritated and it suffers for it because it has horrible voice acting, horrible dialogue and is just a pain. The gameplay is a joke. select a word and watch bad conversations, that's it. And it has the consequences you've seen in choose your own adventure books. Now I have to talk about the elephant in the room. The art. My god is it lazy. Insanely lazy. 5 year old quality art. Truly a bad experience and a bad game.
SummaryExactly what it says on the box: a lightly filtered experienced pulled from the creator's day job in a customer service call centre, made interactive in a point-&-click format. Lose politely, or lose spectacularly; the choice is yours.