No-nonsense COO Shawnon Bellah goes undercover to make sure the future of Nestle Toll House Cafeby Chip remains sweet, but she experiences a sugar crash when she fails to meet her own customer service requirements.

As Tim M. Betts, the new chairman of Muscle Maker Grill, goes undercover, Rod Silva, the high-energy founder of the company, secretly gives Betts ongoing commentary as he observes the action via a live video feed.

Scott Gerber, Principal and CEO of Gerber Group, a hospitality industry leader with 14 chic hotel bar and restaurant venues, including Whiskey Park, Whisky Blue and The Roof, goes undercover to meet his employees who keep the party going.

Bryon Stephens, President and COO of Marco's Pizza, the nation's fastest-growing pizza franchise with nearly 700 locations in 35 states, goes undercover to meet the employees who rake in the "dough" for his company.

Greg Adler, President and CEO of 4 Wheel Parts, the global leader in truck, Jeep, SUV and off-road tires, wheels, lift kits and accessories, goes undercover to meet the employees who keep his company on the right track.

Dan Duffy, the CEO of United Real Estate Group, a real estate franchise serving residential metropolitan markets and idyllic lifestyle and investment markets, goes undercover to meet the employees who close the deals at his company.

Cynthia Galardi-Culpepper, CEO and Chairperson of Wienerschnitzel, the world's largest hot dog chain with more than 330 locations throughout the U.S., Panama and Guam, struggles to pull her weight as just another link in the chain.