It's the beginning of the pandemic as Amy and Jonah are preparing to move to Los Angeles. COVID 19 effects are felt throughout the store.

As the Cloud 9 employees prepare to send Amy and Jonah off, Mateo and Glenn attempt to organize a video tribute and Dina searches for a new best friend.

With the floor supervisor position available, Jonah decides to throw his hat in the ring, much to Dina's chagrin; Glenn and Mateo struggle to find the right balance in their relationship; Garrett tries to prove he's been in love before.

On the day of Cloud 9's "In-store-vaganza," Dina finally gets the chance to step up to the plate and run the store; Garrett and Cheyenne search for a mysterious smell; Jonah finds himself excited about a new opportunity.

After Cloud 9 changes their policy of locking up Black beauty products, the employees are forced to reckon with systemic racism in the store, with Garrett leading the charge; Glenn desperately tries to right the store's wrongs.

Glenn is back from COVID quarantine and ready to resume store manager duties but needs Cheyenne and Bo's help to get Dina to cede power. Jonah and Mateo are unsure about helping Sandra with her cat's medical needs.

Jonah finds himself in trouble with Sandra and Glenn when her son, Tony, starts working at Cloud 9; Mateo tries to help Cheyenne be a better floor supervisor; Garrett is thrust in the middle of Dina's relationship with Brian the vet.

After Zephra's new secular store policy miffs Glenn, Marcus and Sandra take him down a conspiracy theory rabbit hole; a memory lapse causes Jonah to question his friendship with Garrett; Cheyenne and Mateo continue their feud.

With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement, while Dina grows concerned about Garrett's behavior at Customer Service.

On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees; Dina needs Cheyenne's guidance when her ability to run the store is compromised.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship status; Dina's idea to boost the survey scores backfires; Jonah tries to convince Sandra to value herself.

When the Cloud 9 founder's son makes a surprise visit, the employees struggle to accommodate his bold ideas; Garrett helps Dina navigate a tricky situation with Brian; Jonah and Sandra use social media to investigate some worrying news.

With a 95% chance that the store will be closed, the Cloud 9 staff mount an attempt to save it.

The employees celebrate the past, present and future of Cloud 9.